Delivery and Servicing

All of our electric bikes are fully assembled, checked and road-tested by our expert staff prior to delivery.

Courier Delivery

Before being delivered via courier your e-bike will be fully assembled and road tested. Once we’re happy with all aspects of its performance we will carefully pack it in a sturdy box ready for shipping.  Please note that the pedals are removed and handlebar rotated inline with the frame for packing so these will need to be fitted and adjusted on arrival. This is simple to do but should you like reassurance we will happily talk you through the process over the phone, we can also arrange a phone-call with your local, trusted bike mechanic if you decide you would rather give the job to them.

We offer free courier delivery on all e-bike purchases over £2000. For e-bikes under £2000, delivery cost is £60 to mainland UK. For international deliveries please contact us via telephone or email and we will be happy to provide you with a quote.

Personal Home Delivery

If you choose this option one of our experienced staff will deliver your electric bike in person to your door fully assembled and tested at a pre-arranged time, and will work with you to ensure every thing is perfectly adjusted to suit your size and preferred riding style before that all-important test ride. We’ll spend time with you to make sure you’re happy with your choice and understand all its features, so be ready to put the kettle on!

After your test ride, when everything has been fine-tuned to your liking and you are comfortable with your e-bike we will fit any accessories you may have ordered – or those you might already have – a favourite old saddle perhaps, a particular bell, or pair of trusted hand-me-down panniers.

Only when we are certain you are completely confident in your e-bike choice and understand how everything works will we leave you to enjoy your new found freedom.

The cost of this personal service varies depending on your location and whether you would prefer evening or weekend delivery, please email or telephone us for an estimate.

Note: After you have inspected the bike, found it to be in good working order, and agreed that this is the right bike for you, the sale will be complete. If we have delivered in person please be sure you are happy with everything before we leave as we cannot accept returns once our delivery staff have driven away unless the e-bike can been shown to have a design or manufacturing fault. We then retain the right to determine the appropriate remedy, be that on-site repair at one of our workshops, or replacement of a part, a replacement electric bike, or full or partial refund. If the reason you decide not to accept the bike could have been established easily before you ordered it (e.g. you ordered a white bike and later decided you prefer black), we reserve the right to make reasonable charges for delivery and or any work done to the bike prior to delivery.

Evening and Weekend Delivery

Because few of us are at home during working hours these days, we offer the option of our personal home delivery service on Saturdays and Sundays, and evenings during the week.

The cost of this personal service varies depending on your location and whether you would prefer evening or weekend delivery, please email or telephone us for an estimate.

 

Servicing

Planning preventative maintenance at regular intervals is the best strategy for keeping your electric bike in good working order – far better than simply reacting to problems as and when they occur.

Our high-quality e-bikes require very little maintenance – typically once every 3,000 miles. Most of our customers enjoy the excuse to visit the beautiful Suffolk coast or the bright lights of London when they feel the time is right to have brakes checked, gears adjusted, or their e-bike’s software updated. Don’t worry if you can’t spare the time or are just too far from one of our shops, we’ll gladly call at your home to service your e-bike.

Home Servicing

Convenient dates for a home service visit can be arranged via email, telephone, or with our staff when we deliver your bike.  By choosing our on-site service option you’ll have the peace of mind that potential problems are likely to be identified and dealt with before they arise, thereby helping ensure your e-bike is safe and in good working order. In the unlikely event that an unexpected problem arises – for example a puncture or broken front light – simply call or email us to bring forward a scheduled service and we will visit and carry out repairs.

This is a premium service and the cost will vary depending on your location and whether you would prefer a evening or weekend appointment. Please email or telephone us for an estimate.

Workshop Servicing

If you would prefer to bring your e-bike to one of our specialist e-bike workshops for servicing, the cost is £48.50 at Leiston or £58.50  at London inclusive of VAT.