- Electric Bicycle Service Packages | How to service my Electric Bike
Electric Bicycle Service Packages | How to service my Electric Bike
The table below summarises the delivery and after sales service packages we provide. Please select your preferred option when you Checkout.
|Bronze Service||Silver Service||Gold Service|
Fully commissioned and road tested e-bike
Fully assembled e-bike delivered direct to your door by our expert staff
No quibble 100% money-back guarantee
Parts and labour warranty
Evening and weekend delivery
2 on-site service visits
Commissioned and road tested e-bike:
Before being delivered your electric bike is checked and road-tested by our expert staff to make sure everything is perfect.
Fully assembled and delivered direct to you by our expert staff:
We don’t believe your e-bike experience should begin with a white van dropping off a brown cardboard box. This is a whole different delivery experience - our staff expect to spend time with you to make sure you are happy with your choice, so be ready to put the kettle on!
One of our team will deliver your e-bike to your door fully assembled and tested at a pre-arranged time, and will work with you to ensure every thing is perfectly adjusted to suit your size and preferred riding style before that all-important test ride.
After your test ride, when everything has been fine-tuned to your liking and you are comfortable with your e-bike we will fit any accessories you may have ordered – or those you might already have – a favourite old saddle perhaps, a particular bell, or pair of trusted hand-me-down panniers.
Only when we are certain you are completely confident in your e-bike choice and understand how everything works will we leave you to enjoy your new found freedom.
No quibble 100% money-back guarantee:
In the unlikely event that you’re not 100% delighted with your e-bike after the test-ride we simply take it back and either return later with alternative model of your choosing, or give you a 100% refund.
Note: After you have inspected the bike, completed the test ride and agreed that this is the right bike for you, the sale will be complete. Please be sure you are happy with everything before we leave as we cannot accept returns once our delivery staff have driven away unless the e-bike can been shown to have a design or manufacturing fault. We then retain the right to determine the appropriate remedy, be that on-site repair or replacement of a part, a replacement electric bike, or full or partial refund.
Parts and labour warranty:
A solid manufacturers warranty is a key benefit of choosing one of our quality European made ebikes. In the unlikely event that a component fails a replacement will shipped to us from Holland or Germany, usually within 24hrs, and fitted free of charge either at our Suffolk workshop, or at your home if you have purchased our on-site service option.
Note: All our ebikes carry a minimum two year warranty; please see ebike specification table for model-specific variations.
Evening and weekend delivery:
Because few of us are at home during working hours these days, we offer the option of our personal home delivery service on Saturdays and Sundays, and evenings during the week.
Convenient dates for your service visits are arranged with our staff when we deliver your bike.
Experience has taught us that regular preventative maintenance is much better than simply reacting to problems as and when they occur. By choosing our on-site service option you’ll have the peace of mind that potential problems are likely to be identified and dealt with before they arise, thereby helping ensure your ebike is safe and in good working order.
In the unlikely event that an unexpected problem arises – for example a puncture or broken front light – simply call or email us to bring forward a scheduled service and we will visit and carry out repairs.
Note: On-site service visits must be used within 12 months of ebike purchase and are non-transferable in the event that ownership of the e-bike changes.
Note: If you would prefer to bring your ebike to our Suffolk workshop for servicing, the cost is £40 plus VAT.
With this option we deliver a courtesy ebike for you to use should your ebike need to be returned to our workshop for repairs - ideal for those who depend upon their ebike every day for commuting to work or the school run.
Note: Valid for 12 months from the date your e-bike was purchased and non-transferable in the event that ownership of the e-bike changes.
Insurance covers theft, malicious damage and third party liabilities and is valid for 12 months from the date on which your e-bike was delivered. In the case of theft, you must be able to produce: a) the bike's electronic immobiliser; b) both main and spare keys to the mechanical lock sold with or built into your e-bike.
Note: Insurance is only available for e-bikes factory fitted with electronic immobilisers.
Note: If your ebike is not fitted with a built in mechanical lock you must purchase one from the selection of approved locks fitted in Accessories.
Note: The insurance policy is non-transferable in the event that ownership of the e-bike changes.
Note: We and our Underwriters reserve the right to refuse the offer of insurance cover. If you purchase our GOLD service package (which includes insurance), and for some reason we unable to offer cover, we will contact you to arrange for the cost of insurance to be refunded.